Privacy policy

Name: Jake Pumphrey

Address: Manor Cottage, Great Coxwell, Faringdon, SN7 7NB

Phone Number: 07974 923385

E-mail: jake@billandbenbooks.co.uk

Date privacy notice completed: 14 March 2021

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To process and send out orders

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(f) We have a legitimate interest.

How we store your personal information

When a customer signs up for an account, no matter whether they're purchasing or not, the system will store the details you have provided within the User Manager. If requested,customer accounts can be deleted at any point.

When you place an order, the information you enter, such as your name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. The other information that is stored is as follows:

  • IP address, its host name and its country location
  • type of device, such as mobile or desktop
  • date and time of order
  • payment method
  • how much was paid
  • shipping method
  • activity on the order, such as the date and time the order was processed
  • whether you are a new customer, a returning one or a guest
  • products ordered

Please note: No payment information, such as credit card number, is ever stored. This information is always stored separately by our payment provider(s).

Cookies

The two cookies that are used within the Bluepark software are as follows:

Name Purpose Content Expires
PHPSESSID To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible. Session ID On exit
Session This is for the visitor's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Session ID

Can also contain an email address and encrypted password

 1 year

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at jake@billandbenbooks.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at jake@billandbenbooks.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk