Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank

Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank

Avril Owton MBE
Our Price:  £3.65

Availability:  

  

In stock

Author:  Avril Owton MBE
Condition:  New
Format:  Paperback
Pages:  160
Publisher:  Bloomsbury Publishing PLC
Year:  2011
ISBN:  9781408139929

The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information.


Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invaluable advice on: Understanding your customers, Asking for feedback... and learning from it, Creating a customer service strategy, Hiring the right people, Setting up and implementing complaint processes, Adding a personal touch. Being creative...But making sure you can deliver and Learning from your competitors.

'...brimming with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

You may also like
How To Be A Capitalist Without Any Capital: The Four Rules You Must Break to Get Rich
Nathan Latka
Condition: New
£9.99

At 19, Nathan Latka founded a software company with just a few thousand dollars of his own money. He sold it five years later for $10.5 million. He doesn't consider himself exceptionally brilliant; he just realised something few people know: You can be a hugely successful capitalist without any capital. ...


Management Of Innovation Strategy In Japanese Companies
Condition: New
£79.99

Traditionally, innovation has been considered difficult to manage, as it occurs through contingent discoveries and inventions.


The Business Traveling Parent
Dan Verdick, Scott Pollack
Condition: New
£5.10

Over 100 ideas for before you leave, while you're gone, and when you come home... Does business travel force you to leave your children for days or even weeks at a time? Now, author Dan Verdick gives you a wealth of easy ideas, tips, tricks, and games to stay involved in your children's lives despite ...