It's a year not too long from this one and a mysterious plague has destroyed most of the Earth's trees. As the print industry shudders into silence, a librarian named Jonathan Butter has been granted the opportunity of a lifetime: he is to write the last book in the world. When a demon named Koob offers ...
This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you can build a service culture into your business.